Community Facility Officer

• Permanent part time position - 20 hours per week worked across Monday, Wednesday and Friday
• Band 4 salary range of $74,278.63 and $78,796.51 ($44,348.09 and $ $47,045.49 part-time 0.526 EFT) per annum plus 12% super and annual leave loading
• Located at Eltham Community and Reception Centre, 801 Main Road, Eltham VIC 3095
• Flexible working arrangements available - balance life and work.

About the role:

The Community Facilities Team provide day‑to‑day operational support for Council‑owned facilities, ensuring venues are accessible, well‑managed and welcoming to the community.

The team manages facility bookings, delivers high‑quality customer service, conducts facility orientations, and leads the marketing, promotion and customer relationship management of Council facilities available for hire. As the Community Facility Officer, you will play a key part in supporting the smooth operation of Council's community facilities, with a particular focus on the Eltham Community and Reception Centre (ECRC).

A typical day might include:

• Providing high‑quality operational, customer service and administrative support across Council's community facilities network
• Working collaboratively as part of the Community Facilities team to support the day‑to‑day operation of the Eltham Community and Reception Centre
• Assisting with facility bookings for a broad range of activities and events, including but not limited to meetings, weddings, funerals, conferences, exhibitions, fundraisers, playgroups, and private, family and corporate events.

What you will bring to the role:

• Demonstrated team player whilst maintaining a professional, helpful and co-operative manner
• Excellent oral and written communication, customer service and administration skills with experience in MS Office, excel, web-based applications and electronic booking systems
• High attention to detail and time frames.

Why should you join us?

Guided by the Community Vision - Nillumbik 2040, we work to foster an engaged, connected and sustainable community across four key themes: Our People, Our Place, Our Future and Our Council.

The way we work together and deliver services to the Nillumbik community is underpinned by a strong, shared culture that reflects our vision and values.

Our Customer Service team has been ranked #1 in the Local Government sector for the past four years and has held the #1 position across all sectors for the last year and a half.

This achievement reflects our Customer First Commitments, which guide how we deliver exceptional experiences for both our internal and external customers:

• Empathy - We listen, understand, and respect our customers
• Consistency - We provide accurate, timely, and transparent information
• Effectiveness - We focus on quality processes and meaningful outcomes
• Simplicity - Our processes, documentation, and information are easy to access and understand.

In 2023, we proudly secured sixth place in the prestigious AFR BOSS Best Places to Work List in the Government, Education, and Not-for-Profit category. Even more exciting, we were the ONLY local government organisation to be recognised among 700 organisations across Australia and New Zealand.

Our commitment to staff health and wellbeing is central to our culture. We provide initiatives to support employee wellbeing, work-life balance, and professional growth, including a trained Mental Health First Aider workforce across the organisation.

Be part of a passionate, collaborative, and driven team who truly care about what we do, how we do it, and the positive impact we make in the community.

How to Apply:

• To discover more about the role and responsibilities of this position, download and review the Position Description
• Attach your Resume and Cover Letter to your application and use the STAR method (Situation, Task, Action, Result) to answer the Key Selection Criteria questions
• If you require reasonable adjustment at any point throughout the recruitment process, please let us know by contacting the listed Hiring Manager.

If you would like to learn more about this opportunity or have any questions, please contact Donna Burton, Team Leader, Community Facilities on 03 9433 3735 or Donna.Burton@nillumbik.vic.gov.au

Applications close: 10pm (AETD), Thursday, 30 April 2026

Please note: the successful candidate will be required to complete the following Pre Employment Checks

• Nationally Coordinated Criminal History Check (NCCHC)
• Pre-Existing Injury and Medical Declaration Form
• Pre-Employment Medical Check
• Working with Children check.

Nillumbik Shire Council is committed to creating a fair, equitable and inclusive community. We value diversity in our community and support the rights of all people regardless of age, gender, ability or background. Apply now!