Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.


Social Support Officer (Internal Applicants Only)

Greensborough, Australia

Reference: 6808265

Please note, we will only be accepting applications from current Nillumbik Shire Council employees

  • Temporary part time position
  • Competitive salary of between $ 80,689.15 and $91,882.63 ($16,137.83 to $ $18,376.53 pro rata 0.2 EFT) per annum plus 12% super and annual leave loading.
  • Flexible working arrangements available - balance life and work
  • Access to health and wellbeing initiatives and learning and development opportunities
  • Generous personal and carers leave
  • Customer First Focus - our community is central to all that we do

Join our Ageing Well team in the temporary position of Social Support Officer! In this role, you will be responsible for leading and enhancing the Social Support Group program, while also contributing to the initiatives and activities of the Social Connections Officer. The role will oversee, support and supervise volunteers and participants within the program, while working closely with the Social Connections Officer to strengthen social connections across the community.

What a typical day will look like;

  • Monitor and action referrals/ enquiries received through either the My Aged Care portal or from the community.
  • Onboard new clients, conduct service specific assessments, care planning and reviews.
  • Train, mentor and support the recruitment and retention of volunteers.
  • Co-design program activities with participants (within funding budget).
  • Adhere to and continuously improve to meet and comply with the New Aged Care Act
  • Work closely with the Social Connections Officer to run social activities as part of the Social Support Group and Social Connections program.

What you will bring to the role;

  • Cert IV in Community Services, Social Sciences or related field desirable but not essential
  • First Aid Level 2 certificate
  • Valid driver's licence
  • Experience and knowledge working with older people with a range of care needs
  • Demonstrated experience in planning and evaluating programs
  • Demonstrated ability to work co-operatively with volunteers, service users, colleagues and other organisations in order to achieve Council objectives
  • A sound understanding of the aged care reforms and Commonwealth Home Support Program
  • Demonstrated ability to be flexible and responsive to meet the needs of the services, volunteers and the community.
  • Ability to manage, set priorities, plan and organise own work to deliver within agreed timelines
  • Capable of supervising volunteers, including the ability to implement personnel policies and procedures and provide workplace training.

Want to know more?

Download the PD and contact Stephanie Vassilios, Coordinator Ageing Well, during business hours on 0478 403 555 if you have any questions. Please use the STAR method (Situation, Task, Action, Result) to answer the three Key Selection Criteria questions in your application.

Applications close 10pm (AEDT), Friday, 19 September 2025

Together, let's make a real difference in the lives of our community!

Applications Close: 19 Sep 2025

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We hire talented and dedicated individuals for a wide range of positions who support the community, councillors, volunteers and each other.

Nillumbik Shire Council has been awarded sixth place out of over 700 organisations in the 2023 Australian Financial Review / BOSS Magazine Best Places to Work Awards in the Government, Education and Not-for-Profit category. We are always looking for new talent to join our team and are committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.

Further information about pay rates are outlined in our Enterprise Agreement:

·         Nillumbik Shire Council Enterprise Agreement

For information regarding casual employment opportunities at Nillumbik, please see ‘Other Opportunities’ or to find out more about the services provided at Nillumbik Shire Council, click here

Please note: 

  • Vacancies listed with ‘Internal applicants only’ are only open to employees currently working at Nillumbik to apply. Interviews may be conducted via video conferencing (e.g. MS Teams)
  • Applicants requiring adjustments - With one in five Australians identifying as having a disability, Council is committed to providing the best possible experience for everyone, regardless of their ability. Position descriptions can be provided in an alternative format, by request. If an applicant needs any support or reasonable adjustments at any stage during the recruitment process, they can contact Human Resources via HRmail@nillumbik.vic.gov.au or on 9433 3111. Applicants being offered an interview with Council are encouraged to advise if any adjustments are required to support them during the interview process.
  • Nillumbik Shire Council is committed to equal employment opportunity and encourages applications from people with disability, First Nations people and gender diverse people. Applicants will be considered based on merit as per relevant skills, qualifications, and experience. We are committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.