Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.


Customer Support Officer (Internal Applicants Only)

Greensborough, Australia

Reference: 6760028

Please note, we will only be accepting applications from current Nillumbik Shire Council employees

  • Temporary Part Time Position (12 month parental leave cover)
  • Competitive base salary of between $72,290.64 and $76,687.60 ($28,916.26 to $30,675.04 pro rata 0.4 EFT) per annum plus 11.5% super and annual leave loading.
  • Flexible working arrangements available - balance life and work
  • Access to health and wellbeing initiatives and learning and development opportunities
  • Generous personal and carers leave
  • Customer First Focus - our community is central to all that we do

Join our dynamic Living & Learning team and put your exceptional people and administration skills to work in a supportive, fast-paced environment. As a Customer Support Officer, you will play a key role in helping community members connect with learning opportunities and social activities that enrich their lives.

What a typical day will look like;

  • Collaborating within a self-managed team to deliver high-quality frontline customer service, ensuring all activities meet Council's performance standards and expectations
  • Engaging with community members to inform them about available services at Living & Learning Centres and providing referrals as needed.
  • Managing the Client Management System with accuracy, including data entry, reporting, and user support.
  • Contributing to ongoing team efficiency by identifying opportunities for continuous improvement.
  • Providing essential administrative support across all Living & Learning programs.

What you will bring to the role;

  • Extensive experience, knowledge and commitment to deliver best practice in customer service, preferably in a learning environment.
  • Background in office administration with advanced computer skills and the ability to adapt to using technology for the greatest benefit to the organisation.
  • Highly developed time and organisational skills.
  • Proficiency in using a Client Management System to support daily operations.
  • Genuine empathy, respect, and enthusiasm for engaging with customers in a meaningful way.
  • Ability to deal with change in a flexible and positive manner.

Want to know more?

Download the PD and contact Hilary Duns-McKay, Learning & Engagement Coordinator, during business hours on (03) 9433 3744 / 0477 986 140 if you have any questions. Please use the STAR method (Situation, Task, Action, Result) to answer the three Key Selection Criteria questions in your application.

Applications close 10pm (AEDT), closing Monday 12 May 2025

Diverse. Supportive. Inclusive. Collaborative. Encouraging. Join Nillumbik Shire Council

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Applications Close: 12 May 2025

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  • About us

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We hire talented and dedicated individuals for a wide range of positions who support the community, councillors, volunteers and each other.

Nillumbik Shire Council has been awarded sixth place out of over 700 organisations in the 2023 Australian Financial Review / BOSS Magazine Best Places to Work Awards in the Government, Education and Not-for-Profit category. We are always looking for new talent to join our team and are committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.

Further information about pay rates are outlined in our Enterprise Agreement:

·         Nillumbik Shire Council Enterprise Agreement

For information regarding casual employment opportunities at Nillumbik, please see ‘Other Opportunities’ or to find out more about the services provided at Nillumbik Shire Council, click here

Please note: 

  • Vacancies listed with ‘Internal applicants only’ are only open to employees currently working at Nillumbik to apply. Interviews may be conducted via video conferencing (e.g. MS Teams)
  • Applicants requiring adjustments - With one in five Australians identifying as having a disability, Council is committed to providing the best possible experience for everyone, regardless of their ability. Position descriptions can be provided in an alternative format, by request. If an applicant needs any support or reasonable adjustments at any stage during the recruitment process, they can contact Human Resources via HRmail@nillumbik.vic.gov.au or on 9433 3111. Applicants being offered an interview with Council are encouraged to advise if any adjustments are required to support them during the interview process.
  • Nillumbik Shire Council is committed to equal employment opportunity and encourages applications from people with disability, First Nations people and gender diverse people. Applicants will be considered based on merit as per relevant skills, qualifications, and experience. We are committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.