Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.


Edendale Customer Service and Communications Officer (Internal Applicants Only)

Greensborough, Australia

Reference: 6800909

Please note, we will only be accepting applications from current Nillubik Shire Council Employees.

  • Permanent Part-Time position
  • Competitive salary of between $ 74,278.63 and $78,796.51 ($44,567.18 to $47,277.91 pro rata 0.6 EFT) plus 12% super and annual leave loading.
  • Based in Eltham
  • On the job skill and leadership development
  • Flexible working arrangements available - balance life and work
  • Generous personal and carers leave
  • Customer First Focus - our community is central to all that we do
  • Other: Working at the beautify Edendale Farm

We're seeking a friendly and organised Customer Service and Communications Officer to be the welcoming face of Edendale. In this role, you'll provide excellent customer service to our community, support the Edendale team, and help ensure the smooth running of programs, services, and day-to-day operations.

In this role you will:

  • Be the first point of contact at reception, welcoming visitors and providing information about the farm and its services
  • Answer phone calls, voicemails, and emails, ensuring prompt and helpful responses
  • Organise and manage stock for The Shop
  • Coordinate the school holiday program and assist with event support
  • Manage updates to the Edendale website and communications calendar
  • Provide administrative support for venue hire and the Bookable system
  • Assist with invoicing, purchase orders, accounts payable, and supplier set-up

What you will bring to the role;

  • Well-developed written and verbal communication skills
  • A commitment customer service excellence
  • Well-developed organisation and administration skills
  • Experience in financial administration processes
  • Flexible and adaptive approach to the day
  • Efficient and self motivated

Want to know more?

Download the PD and contact Richard Rowe, Edendale Coordinator, during business hours on 0400 681 287 if you have any questions. Please use the STAR method (Situation, Task, Action, Result) to answer the three Key Selection Criteria questions in your application.

Applications close 10pm (AEDT), Tuesday 2 September 2025

Together, let's make a real difference in the lives of our community!

Applications Close: 02 Sep 2025

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  • About us

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We hire talented and dedicated individuals for a wide range of positions who support the community, councillors, volunteers and each other.

Nillumbik Shire Council has been awarded sixth place out of over 700 organisations in the 2023 Australian Financial Review / BOSS Magazine Best Places to Work Awards in the Government, Education and Not-for-Profit category. We are always looking for new talent to join our team and are committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.

Further information about pay rates are outlined in our Enterprise Agreement:

·         Nillumbik Shire Council Enterprise Agreement

For information regarding casual employment opportunities at Nillumbik, please see ‘Other Opportunities’ or to find out more about the services provided at Nillumbik Shire Council, click here

Please note: 

  • Vacancies listed with ‘Internal applicants only’ are only open to employees currently working at Nillumbik to apply. Interviews may be conducted via video conferencing (e.g. MS Teams)
  • Applicants requiring adjustments - With one in five Australians identifying as having a disability, Council is committed to providing the best possible experience for everyone, regardless of their ability. Position descriptions can be provided in an alternative format, by request. If an applicant needs any support or reasonable adjustments at any stage during the recruitment process, they can contact Human Resources via HRmail@nillumbik.vic.gov.au or on 9433 3111. Applicants being offered an interview with Council are encouraged to advise if any adjustments are required to support them during the interview process.
  • Nillumbik Shire Council is committed to equal employment opportunity and encourages applications from people with disability, First Nations people and gender diverse people. Applicants will be considered based on merit as per relevant skills, qualifications, and experience. We are committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.